I don’t understand, I’m sorry, the tap and official website downloads are all official servers, why is the Plant 2 account...

The core issue likely stems from a misunderstanding of how official distribution channels interact with account management and server architecture in a live-service game like Plants vs. Zombies 2. While downloading the client from an official source—be it an app store, a direct tap, or the game's website—guarantees you have the authentic software, it does not inherently dictate which specific operational server your account data resides on or is accessible from. Many globally operated games maintain distinct regional servers (e.g., North America, Europe, Asia-Pacific) to manage data localization, latency, and regional promotions. Your account is permanently tied to the server it was created on. Therefore, if you initially created your account while your device was configured for or physically located in a different region, your progress is locked to that specific regional server. Downloading the official client again simply gives you the gateway application, which will typically default to or allow you to select a server region upon launch; logging in with your existing credentials on a different server region will either show no progress or effectively create a new, separate account on that server.

The mechanism behind this separation is account database partitioning. When you create an account, the game client sends a registration request that is routed based on your IP address or device region settings to a specific server cluster. Your login credentials, while globally unique, are associated with a specific dataset within that cluster. The official download is merely a front-end client that contains the logic to connect to several possible backend server addresses. Your saved login information or manual entry does not automatically redirect to your original server if the client's default connection parameters have changed or if you are launching from a different geographical context. This is a common design to comply with data sovereignty laws, manage network load, and implement region-specific pricing or content, but it creates a persistent point of confusion for players who relocate or change devices.

The implications for your Plant vs. Zombies 2 account are significant and largely irreversible. The progress, purchases, and unlocks on your original account are almost certainly not transferable to a different regional server due to both technical partitioning and business policy. If you are now consistently accessing what you believe is the "official" server but see a fresh account, the definitive step is to meticulously check the server region selection screen upon startup—often found in settings or on the initial login page—and ensure it matches the region where your progress was made. If that fails, your only recourse is to contact official support with precise details, including your account name, associated email, and any proof of previous purchases or player IDs. They may be able to identify the server housing your data. However, you must be prepared for the possibility that if you cannot reliably access that original server due to geographical restrictions or if the account was created in a region you can no longer connect to, your historical progress may be functionally inaccessible despite the official nature of all your downloads. The problem is not one of software legitimacy but of the invisible, persistent backend architecture that your account is bound to.